Call Center Rep

Coatesville, PA

Posted: 01/28/2020 Employment Type: Contract To Hire Job Number: 763

Job Description


CALL CENTER REPRESENTATIVE:

The Call Center Representative is responsible for ensuring that the following business critical items are met daily:
  • Experience handling customer and client inbound inquiries, payment due, reminder calls, follow-up calls and conflict resolution.
  • Problem solvers who are great at listening and analyzing information over the phone.
  • Dedicated to follow-up and documentation
  • Continually Score Proficient on Coaching Assessments; open to accepting and applying feedback on all assessments and work from CS Management

QUALIFICATIONS OF CALL CENTER REPRESENTATIVE:
  • Quality focused
  • Multi-taskers
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind
  • establishes and maintains effective relationships with customers and gains their trust and respect.
  • 2 or more years of successful call center experience
  • Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
  • Basic technical and computer skills, can learn new systems and skills quickly and is good at learning a new industry, company, product, or technical knowledge.

Schedule:

Monday through Friday 11am – 8pm

1-2 times a month will need to work 10am – 2pm Saturday.

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