Customer Service Rep

Coatesville, PA

Posted: 05/19/2020 Employment Type: Contract To Hire Job Number: 782

Job Description

Customer Service Representative

An established Manufacturing company in the Coatesville area is seeking a Customer Service Representative to join their team. The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.


Responsibilities of Customer Service Representative:

· Portraying a positive company image and engaging in professional and friendly communications with customers

· Processing orders by mail, telephone, fax, email, or other employees

· Actively listening to customer needs and inquiries to determine appropriate service actions

· Assisting colleagues and other employees with administrative duties

· Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties

· Referring any customer questions regarding products or services to the appropriate person

· Establishing and maintaining customer profiles and initializing claim forms

· Performing accurate company-required record keeping

· Efficiently and correctly corresponding with vendors and other departments

· Resolving customer problems, such as shipping or invoicing problems, etc.

· Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received

· Following-up on orders to ensure delivery by specified dates

· Preparing receipts and shipping documents


Requirements of Customer Service Representative:

· High school diploma or general education degree (GED)

· Prior experience with the general public (customers) a plus; prior experience as a cashier a plus

· Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills

· Excellent oral/written communication skills

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